Website Hosting Terms and Conditions

Patrick Cantellow, trading as PatrickFound.

Last Updated: 27 August 2026

These website hosting terms and conditions ("Hosting Terms") govern the provision of website hosting and related maintenance services by Patrick Cantellow, trading as Patrick Found ("we", "us", "our"), to you, the client ("you", "the Client"). By ordering, using, or paying for the Hosting Servies, you agree to these Hosting Terms.

1. Definitions

"Hosting Services" means the website hosting, backup, maintenance, and monitoring services described in clause 2 and in the applicable SOW.
"Hosted Site" means the website, application, files, databases, and content hosted for you under these Hosting Terms.
"Provider" means the third-party hosting company, data centre, or infrastructure supplier whose platform we use to deliver the Hosting Services.
"Hosting Year" means each tweleve-month period of Hosting Services, beginning on the date the Hosted Site is first made live on our platform or the date stated in the SOW.
"SOW" means Statement of Work, proposal, or order confirmation describing the specific Hosting Services, plan, and Fees applicable to you.
"Engagement Terms" means our Terms and Conditions of Engagement, which apply to all our services.
"Client Content" means all text, images, video, code, plugins, themes, data, and other material you supply, upload, or instruct us to publish.

2. What the Hosting Services include

2.1 Unless the SOW states otherwise, the Hosting Services comprise:

Hosting - server space, bandwidth, and an SSL certificate sufficient for a standard business website of the type described in the SOW
Backups - scheduled backups of the Hosted Site's files and dqtabase, in accordance with Section 7
Updates and maintenance - application of available updates to the site's core software, plugins, and themes, in accordance with Section 8
Monitoring - availability and basic security monitoring, in accordance with Sections 11 and 12.

2.2 The Hosting Services for not include (and will be quoted separately, at our rates current at the time):

content changes, new pages, design work, or new functionality
redesignes, rebuilds, or migration of the Hosted Site to a different platform
search engine optimisation, analytics configuration, or marketing services
email hosting, mailboxes, or email deliverability configuration, unless expressly stated in the SOW
domain name registration or renewal, unless expressly stated in the SOW
licences or subscriptions for premium plugins, themes, fonts, or third-party services, which are payable by you (see clause 5.3)
e-commerce transaction processing, PCI-DSS compliance, or the handling of cardholder data
restoration or remediation required as a result of your acts or omissions (see clauses 7.5 and 12.3)

2.3 The Hosting Services are provided for a single website unless the SOW states otherwise. Additional sites, staging environments, subdomains, or applications require a separate plan.

3. Our relationship with the Provider

3.1 The Hosting Services are delivered using infrastructure operated by a third-party Provider with whom we, not you, hold the account. You have no direct contractual relationship with the Provider and no direct access to the hosting account unless we agree otherwise in writing.

3.2 We remain responsible to you for the Hosting Services as described in these Hosting Terms. We are not, however, responsible for the Provider's own performance, pricing, policies, or continued trading, and the Hosting Services are necessarily subject to the Provider's technical limits, acceptable use rules, and maintenance windows.

3.3 We may change Provider, server, data centre region, or plan at any time, provided we do so in a way that does not materially reduce the Hosting Services. Where a change requires downtime or affects the Hosted Site's configuration, we will give you reasonable prior notice.

3.4 If the Provider suspends, terminates, or materially changes the account or platform for reasons outside of our control, we will use reasonable endeavours to migrate the Hosted Sit to an equivalent alternative. We are not liable for downtime or loss arising from such an event beyond that obligation.

3.5 Data centres are located in the United Kingdom or European Economic Area unless otherwise agreed in writing.

4. Your responsibilities

4.1 You are responsible for all Client Content, and you confirm that it:

is lawful, and does not infringe any third party's intellectual property, privacy, or other rights
is not defamatory, obscene, harassing, or otherwise objectionable
complies with all applicable law, including data protection, consumer, advertising, and (where relevant) financial promotion rules
is properly licensed, including any images, fonts, plugins, or themes you supply.

4.2 You are responsible for your own legal compliance in relation to the Hosted Site, including your privacy notice, cookie consent, terms of sale, and accessibility obligations. We may advise on these, but we do not provide legal advice and are not responsible for your compliance.

4.3 You will keep secure any credentials we issue to you, not share them with unauthorised persons, and tell us promptly if you believe they have been compromised.

4.4 You will keep your billing and technical contact details current, and respond within a reasonable time to requests relating to security, renewals, or urgent maintenance.

4.5 You will not, and will not permit any third party to:

use the Hosting Services to send unsolicited bulk email, to distribute malware, or for phishing, fraud, cryptocurrency mining, file distribution, or any illegal purpose
resell, sublet, or share the Hosting Services with any third party
run scripts, processes, or traffic volumes that place an excessive or disproportionate load on shared server resources
install, remove, or modify plugins, themes, code, or server configuration on the Hosted Site without telling us, where doing so may affect its stability or security.

4.6 If you or a third party acting on your behalf makes changes to the Hosted site that cause a fauly, we may charge for the work required to diagnose and resolve it.

5. Fees and renewal

5.1 Hosting Fees are set out in the SOW and are payable annually in advance, before the start of each Hosting Year.

5.2 The Hosting Services will not be activated, and will not renew, until payment for the relevant Hosting Year has been recieved in cleared funds.

5.3 Fees are exclusive of VAT (where applicable) and any third-party licences, subscriptions, or premium services required by the Hosted Site. Those are charged at cost and are payable in addition to the Hosting Fees.

5.4 Renewal - unless cancelled in accordance with Section 9, the Hosting Services renew automatically for a further Hosting Year on the anniversary of the start date, and we will invoice you in advance of that date.

5.5 Price changes - we may adjust the Hosting Fees at each renewal. We will give you at least 30 days written notice before the renewal date of any change. If you do not wish to renew at the revised Fee, you may cancel under clause 9.3.

5.6 Annual Fees are non-refundable. If the Hosting Services are cancelled or terminated part-way through a Hosting Year, no refund or pro-rata credit is due for the unexpired part of that year, except where clause 9.5 applies or where a refund is required by law.

6. Payment, non-payment and suspension

6.1 Invoices are payable within 14 days of the invoice date unless the SOW states otherwise.

6.2 Payment must be made in full and in cleared funds to the account specified on the invoice.

6.3 If an invoice is not paid by its due date, we may charge interest and reasonable recovery costs on the overdue amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 We may suspend the Hosting Services immediately, without notice, where we reasonably believe suspension is necessary to protect the platform, the Provider's infrastructure, or a third party - for example in response to a security compromise, a malware infection, excessive resource use, or a breach of clause 4.5.

6.5 We may also suspend the Hosting Services where required to do so by the Provider, by law, or by a valid legal notice.

6.6 Where suspension is for non-payment, we will give you written notice and will not suspend the Hosted Site earlier than 14 days after the invoice due date.

6.7 A suspended Hosted Site will be unavailable to visitors. Suspension does not relieve you of the obligation to pay Fees, and Fees continue to accrue during any period of suspension for non-payment or breach.

6.8 We may charge a reasonable reinstatment fee to restore a Hosted Site suspended under this Section.

7. Backups

7.1 We take daily backups of the Hosted Site's files and database.

7.2 Backups are retained for 30 days, on a rolling basis. Backups older than the retention period are deleted automatically and cannot be recovered.

7.3 We will restore the Hosted Site from the most recent viable backup on your request, or on our own initiative following a fauly, at no additional charge where the fauly arose in the course of the Hosting Services.

7.4 Backups are provided on a reasonable-endeavours basis. We do not warrant that every backup will be complete, uncorrupted, or restorable, and we strongly recommend you keep your own copies of any Client Content that would be difficult or expensive to recreate. You remain responsible for retaining master copies of your own content, assets, and business records.

7.5 Restores, required because of your acts or omissions - including changes made by you or a third party, deletion of content, or a compromise caused by credentials you control - may be charged at our rates at the time.

7.6 Backups are not an archive. If you need a point-in-time copy retained beyond the retention period, ask us before it expires and we will provide one, which may be chargeable.

8. Updates and maintenance

8.1 We will apply available updates to the Hosted Site's core software, plugins, and themes at a frequency we consider appropriate to keep the site secure and supported, and will apply security updates promptly once available.

8.2 Updates are published by third parties. We do not control their content or quality, and an update may occasionally cause a fault or change in behaviour of the Hosted Site. Where that happens, we will restore from backup or resolve the fault as part of the Hosting Services.

8.3 Where a plugin or theme is abandoned, no longer supported, or incompatible with a required update, we will tell you and recommend a replacement. Sourcing, licensing, and implementing a replacement is chargeable work outside the Hosting Services.

8.4 You are responsible for the cost of any premium plugin, theme, or software licence required to keep the Hosted Site updated and supported. If a licence you are responsible for lapses, we may be unable to apply updates and are not liable for the consequences.

8.5 We may carry out planned maintenance that requires the Hosted Site to be briefly unavailable. We will give reasonable notice where we can and schedule it outside UK business hours where practicable.

8.6 We may carry out emergency maintenance without notice where necessary to preserve the security or integirty of the Hosted Site or the platform.

8.7 Maintenance under this Section covers the Hosted Site as configured at the start of the Hosting Year. Substantial growth in the site's size, complexity, or traffic may require a different plan, which we will discuss with you before the next renewal.

9. Term, cancellation, and termination

9.1 The Hoting Services begin on the date the Hosted Site is made live on our platform, or on the date stated in the SOW, and run for one Hosting Year.

9.2 The Hosting Services renew automatically for successive Hosting Years unless cancelled under this Section.

9.3 Cancellation by you - you may cancel by giving written notice at least 30 days before the end of the current Hosting Year. Cancellation takes effect at the end of that Hosting Year. Notice given later than that will take effect at the end of the following Hosting Year, unless we agree otherwise.

9.4 Cancellation mid-year - you may ask us to stop hosting at any time, but no refund is due for the unexpired part of the Hosting Year (clause 5.6).

9.5 Termination by us on notice - we may terminated the Hosting Services by giving you at least 60 days notice, for example if we cease to offer hosting. In that case we will refund the unused portion of the current Hosting Year on a pro-rata basis and will co-operate reasonably with a migration under Section 10.

9.6 Termination for cause - either party may terminate immediately on written notice if the other:

commits a material breach of these Hosting Terms that is not remedied within 14 days of written notice; or
becomes insolvent, enters an arrangement with creditors, or ceases to trade.

9.7 We may terminate immediately, without refund, where you breach clause 4.5 in a way that exposes us, the Provider, or a third party to legal or security risk.

9.8 Termination of the Hosting Services does not terminate any other engagement between us, and termination of another engagement does not automatically terminate the Hosting Services.

10. What happens at the end

10.1 On expiry or termination, we will remove the Hosted Site from our platform.

10.2 On request, and provided all Fees due have been paid, we will supply one export of the Hosted Site's files and database in a standard format, within 14 days of the request. That export is provided free of charge.

10.3 Anything beyond a standard explort - including migrating the site to a new host, reconfiguring it, DNS work, or spporting a third party through a migration - is chargeable work outside the Hosting Services, quoted in advance.

10.4 We will retain a copy of the Hosted Site's files and database for 30 days after termination, after which they will be deleted permanently. We are not obliged to retain, and may be unable to recover, anything after that date.

10.5 Where Fees remain outstanding, we may withhold the export until payment is recieved in full.

10.6 Once the Hosted Site is removed, it will no longer be accessible to visitors. You are responsible for repointing your domain name and for any email, DNS, or third-party integrations that depend on the hosting.

11. Availability

11.1 We aim to keep the Hosted site available at all times, but we do not warrant or guarantee any particular level of uptime, and the Hosting Services are not sold with a service level agreement or service credits.

11.2 Availability depends on the Provider's infrastructure, on the public internet, and on third-party services outside of our control. Downtime attributable to those is not a breach of these Hosting Terms.

11.3 The following are excluded from any measure of availability: planned and emergency maintenance (clauses 8.5 and 8.6); suspension under Section 6, faults caused by Client Content, code, plugins, or third-party services; faults caused by your acts or omissions; DNS or domain registration failures outside our control; and events of force majeure.

11.4 Where the Hosted Site becomes unavailable, we will use reasonable endeavours to investigate and restore service promptly, and to keep you informed. That is your sole remedy in respect of downtime, subject to Section 14.

12. Security

12.1 We will apply security measures we consider appropriate to a business website of the type hosted, including SSL, platform-level protections offered by the Provider, and the update regime described in Section 8.

12.2 No hosting environment is completely secure. We do not warrant that the Hosted Site will be free from unauthorised access, malware, vulnerabilities, or attack.

12.3 If the Hosted Site is compromised, we will act promptly to contain it and will restore from a clean backup where possible. Investigation and remediation is included in the Hosting Services where the compromise arose from the hosting environment itself, and is chargeable where it arose from Client Content, from code or plugins you supplied or required, from a licence you allowed to lapse, or from credentials you control.

12.4 You must tell us immediately if you become aware of a compromise, a suspicious change to the Hosted Site, or a lost or shared credential.

12.5 We may take immediate protective action, including taking the Hosted Site offline, where we reasonably believe it is compromised or is endangering the platform or its visitors.

13. Domain names

13.1 Domain names are seperate from the Hosting Services and are not included unless the SOW says otherwise.

13.2 Where you hold the domain, you are responsible for renewing it, keeping the registrar account and its contact details current, and maintaining the DNS records we specify. A lapsed domain will take the Hosted Site offline, and we cannot prevent that.

13.3 Where we register or renew your domain on your behalf, we do so as your agent and for your benefit. The domain is yours. We will transfer it, or provide the authorisation code to transfer it, on written request, provided all Fees due have been paid.

13.4 Domain registration and renewal charges are payable by you and are subject to the registrar's own terms, pricing, and dispute processes.

14. Liability

14.1 Nothing in these Hosting Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

14.2 Subject to clause 14.1, our total aggregate liability arising out of or in connection with the Hosting Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total Hosting Fees paid by you in the twelve months preceding the event giving rise to the claim.

14.3 Subject to clause 14.1, we are not liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.

14.4 Subject to clause 14.1, our liability for loss or corruption of data is limited to restoring the Hosted Site from the most recent viable backup held under Section 7. We are not liable for data you have not retained your own copy of, as recommended in clause 7.4.

14.5 We are not liable for the acts, omissions, availability, pricing, or continued trading of the Provider, any registrar, or any other third-party service used in or alongside the Hosted Site.

14.6 We are not liable for any loss arising from your breach of Section 4, from changes made to the Hosted Site by you or a third party, or from your failure to renew a domain or licence.

15. Data protection

15.1 Both parties will comply with their obligations under the UK GDPR and the Data Protection Act 2018.

15.2 Where the Hosted Site collects or stores personal data, you are the controller of that data and we act as a processor in providing the Hosting Services. We will process it only on your documented instructions and will apply appropriate technical and organisational measures.

15.3 You authorise us to appoint the Provider, and other infrastructure suppliers reasonably necessary to deliver the Hosting Services, as sub-processors. We will tell you of any change of sub-processor that materially affects the processing of personal data, and remain responsible for their acts and omissions in that capacity.

15.4 We will tell you without undue delay if we become aware of a personal data breach affecting the Hosted Site, and will co-operate reasonably with your obligations to notify the ICO or affected individuals.

15.5 On termination, personal data held in the Hosted Site is dealt with as set out in Section 10 — exported to you on request and deleted at the end of the retention period.

15.6 Where required, the parties will enter into a separate data processing agreement, which will take precedence over this Section to the extent of any conflict.

15.7 Our own handling of personal data is described in our Privacy Policy here.

16. Intellectual property

16.1 Ownership of the Hosted Site and its Deliverables is governed by the Engagement Terms. Nothing in these Hosting Terms transfers ownership of Client Content to us.

16.2 Server configuration, deployment scripts, monitoring setup, and similar operational materials are our Background IP and remain ours. Your use of them is limited to the period during which we provide the Hosting Services.

16.3 You grant us a non-exclusive licence to host, copy, back up, and display Client Content to the extent necessary to provide the Hosting Services.

17. Force majeure

Neither party will be liable for delay or failure to perform its obligations (other than payment obligations) caused by events beyond its reasonable control, including acts of God, illness, war, industrial action, power failure, internet or network failure, cyber attack, or the act, failure, or insolvency of a third-party supplier.

18. Changes to these Hosting Terms

18.1 We may update these Hosting Terms from time to time. Where a change materially affects your rights, we will give you at least 30 days' written notice, and the change will take effect at your next renewal.

18.2 If you do not accept a material change, you may cancel with effect from the end of the current Hosting Year.

19. General

19.1 Relationship to the Engagement Terms - These Hosting Terms supplement our Terms and Conditions of Engagement, which continue to apply. Where there is a conflict in relation to the Hosting Services, these Hosting Terms take precedence. Where an SOW conflicts with these Hosting Terms, the SOW takes precedence for that engagement.

19.2 Independent contractor - We provide the Hosting Services as an independent contractor. Nothing here creates a partnership, joint venture, or employment relationship.

19.3 Subcontracting - We may use subcontractors, associates, or suppliers to deliver the Hosting Services but remain responsible for them.

19.4 Assignment - You may not assign or transfer your rights or obligations without our prior written consent, which will not be unreasonably withheld where the Hosted Site is transferred as part of a sale of your business.

19.5 Notices - Written notice under these Hosting Terms may be given by email to the addresses the parties use for the engagement, and is deemed received on the next business day.

19.6 Entire agreement - These Hosting Terms, the Engagement Terms, and the applicable SOW form the entire agreement between the parties in respect of the Hosting Services.

19.7 Severance - If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

19.8 Third parties - No one other than the parties has any right to enforce these Hosting Terms under the Contracts (Rights of Third Parties) Act 1999.

19.9 Survival - Sections that by their nature should survive termination — including Sections 10, 14, 15, and 16 — continue to apply.

20. Governing law and jurisdiction

These Hosting Terms and any dispute or claim arising out of or in connection with them are

governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

21. Contact

PatrickFound.

Patrick Cantellow

patrick@patrickfound.com

13 Tonite Lane, Faversham, Kent, ME13 7FX